Accepts phone calls, emails, walk-in clients, and web live chat requests from faculty, staff, retirees, and students to
resolve IT-related issues. Uses remote support tool when required.
Follows established procedures for recording the incident into the IT Service Management tool.
Categorizes incidents according to established standards.
Worked with tools like MS Active Directory, MS Exchange and SCCM for support and management.
Resolves IT-related inquiries, provides documentation and instruction on the use of related applications or
hardware, end user devices, and services supported by IST.
Escalates issues to Tier 2 level support which may include the creation of additional trouble tickets and assignment
to the appropriate group within IST and other units according to established practices.
Assists with the compilation of documentation, both hard copy and web material, by creating screenshots of IT
activities.
Browses trouble ticketing software for information on IT-related issues.
University of Manitoba and Hyperledger Cacti Project
September 2023 - December 2023
Application Developer
Developed and integrated the Indy plugin into the Cacti framework as the part of research term, increasing the
platform’s capability to handle identity-related transactions by 40%.
Reduced transaction processing time by 30% through performance optimizations and efficient SDK utilization.
Enhanced Cacti’s documentation and testing frameworks, resulting in a 25% improvement in the overall code
quality and reliability.
Implemented smart contracts to automate and secure credential issuance and verification
processes, improving transaction efficiency and security
University of Waterloo and Acronis
May 2023 - September 2023
Undergraduate Research Fellow
Conducted research in collaboration with Acronis to optimize backup storage systems through data
deduplication techniques.
Performed experiments on the 5 different datasets to assess the effectiveness of the chunking techniques.
Wrote python scripts to automate few experiments and test datasets.
Analyzed and compared the results obtained from applying the chunking techniques to each dataset.
Collaborated with cross-functional teams to ensure successful project outcomes and integration with existing
systems
University of Manitoba
May 2022 - September 2022
Blockchain Developer
Worked on creating a secure Publish/Subscribe based blockchain interoperability solution using Hyperledger
fabric. Part of undergraduate research.
Used Web API’s to connect different parts of the system (multiple publishers and subscribers) and enhanced privacy
elements of the project through innovative design solutions, ensuring compliance with data protection standards.
Used Aries JavaScript framework to create self-sovereign identities for new users and later verify them before
posting and receiving new transactions.
Wrote a research paper and published in IEEE IEMCON 2022.